FAQ's

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At Ajax, they believe that people shouldn’t have to live in fear in today’s world. Their continually evolving security system gives people peace of mind. When you’re under the reliable protection of Ajax, you’re safe from thieves, fires or leaks that can cause real harm to property and people.

Ajax Systems is a tech company. They create solutions that stand on the cutting edge of technology and science — then they put those innovations into our devices. Ajax devices operate in the most extreme conditions, always ready to protect against tragedy.

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Why choose Ajax?

Ajax are one of the most innovative alarm systems on the market and are constantly improving their products to give the most complete security system for your home or business. With a massive range of products from door contacts, glass protect and motion sensors to fire protection, flood protection and automation modules, there are now hundreds of ways to best protect your property from harm or potential robbery. There are many ways that these products can be designed to operate within your property to produce the best protective results. Ajax is simple to use once installed and will protect your property from harm in the most efficient way, along with the capability to add devices onto your system with ease. Ajax is the most advanced alarm system available.

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What can I make my Ajax system do?

Ajax can be easily expanded with entry, fire and flood detectors, as well as relays for managing electrical appliances remotely. You can purchase and add additional devices to the system individually. Detectors can be connected with a few taps in the mobile app.

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Do Ajax devices really work that far away from the hub?

AJAX have tested the maximum distance between the hub and detectors in open space, and it really does reach 2,000 meters. Your experience may vary, since walls, ceilings and other barriers will shorten that distance. If you’re unsure, you can do a radio test using the Ajax Security Systems app to determine the signal strength before you install detectors.

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How often do device batteries need to be changed?

Ajax devices are powered by batteries, not from the network, which is how wired systems work. With that in mind, Ajax developed a special energy-efficient radio protocol that keeps them protecting your home or office for as long as possible— up to 7 years.

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How will I know if a device battery is dying?

Once the battery reaches a critical level, Ajax will send you a notification. If you’re curious, you can always double check battery levels at any time in the device settings.

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How do I monitor the Ajax security system?

The easiest way to monitor is to use the Ajax Security System is using the application for iOS and Android. The app will let you arm/disarm the system and keep tabs on your devices (including information on signal status, battery level and temperature). The system can also be controlled with Ajax SpaceControl, Keypad or Keypad Plus.

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Does Ajax support scenarios?

Ajax security system provides functionality for configuring the reaction of Relay, WallSwitch and Socket in response to an alarm, changing the security mode, or activation by schedule. The security system can be programmed to change the security mode by schedule, and the automation device can react to Button press in the control mode.

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Will my cat or robot vacuum set off an alarm?

Ajax devices use a digital algorithm to detect human movement. As long as your pets are smaller than 50 centimetres (19.5 inches) and 20 kilograms (44 lbs), they shouldn’t set off your Ajax detectors.

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Can I add and remove system users?

Yes, if you are an administrator with full access to the system settings. Up to 99 users can be connected to one security system. They can be family members, friends, neighbours, colleagues or even a security company.

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Does Ajax support video surveillance?

Third-party cameras can be connected to the security system using Ajax apps. You can choose nearly any camera that supports RTSP or seamlessly integrate Uniview, Dahua, Hikvision, Safire IP cameras and DVRs/NVRs.

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How does Ajax let me know about an emergency?

Ajax sends alerts using push notifications, SMS messages or calls to the system owner. You can choose your notification preferences in the mobile app.

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How does Ajax sent alerts so quickly?

The hub constantly monitors the detectors, and they regularly report back to the hub. If a detector is triggered, it immediately transmits that information. The hub then sends an alert to the system owner’s smartphone and/or to a central monitoring station. All of this happens in just milliseconds.

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What happens if the internet goes out?

In offline mode, Ajax operates the same way other professional security systems do: detectors monitor the situation and send information to the hub. If there’s any danger, the system sirens will let you know.

A sim card can also be added to the hub so if your internet does go down it will fail over to the sim card instanly, ensuring you still get you alerts and maintain full control of your system.

a sim card is £6pm 

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If there’s a blackout, will I be left unprotected?

No. Ajax will continue guarding your home, even during blackouts. All of the detectors operate on battery power, and there’s a backup battery installed in the hub. It provides up to 16 hours of reliable operation. Once your home regains power, the hub will automatically recharge the backup battery.

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Can Ajax be hacked?

Ajax has a closed ecosystem. They have eliminated breaches and failures by replacing standard algorithms and solutions with own inventions. They develop software and have created Jeweller radio communication technology featuring multi-level protection from scratch. The OS Malevich real-time operating system is immune to viruses, and our own IoT protocol eliminates the feasibility of our equipment being used within botnet networks. To prevent effectively any future attacks, they regularly conduct penetration tests involving external auditors.

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Can Ajax be jammed?

Unlike most wireless and wired security systems, Ajax uses dual communication channels to send alerts— cellular communication and broadband internet. When there’s a problem with one of the channels, Ajax automatically switches to the other. If an attacker jams the GSM signal, the system sends an alarm using Ethernet or Wi-Fi.

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Can the radio signal between the hub and devices be jammed?

Not without being noticed. The hub controls all system detectors. The moment it fails to receive a signal from at least one of them, an alarm is sent to inform users about the communication loss. Additionally, the hub reports on high noise levels on the radio channel, which may point to deliberate jamming attempts or other powerful interference. For example, a neighbour’s faulty radio receiver.

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Can Ajax radio signals be intercepted?

No. Before being sent, all device data is encrypted by the AES algorithm with a dynamic key. Additionally, each device has a unique identifier that helps to prevent forgery.

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Who responds to an alarm if I’m not home?

In theory, you could give your neighbours system access. That way, they’ll also receive alerts and can check to make sure everything is okay. That said, we would recommend giving that responsibility to security professionals— Ajax works with our central monitoring station.

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How much does Ajax cost to operate each month?

Ajax is free to operate when you use it yourself to self-monitor. You’ll only need to pay a monthly fee if you connect to our central monitoring station. The cost will depend on where you’re located, the size and type of premises and the number of requested services.

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If you have any other questions please call us on 0116 366 7020

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