Service Levels

Downtime virtually eliminated

Our industry leading remote monitoring and management system enables our Technicians to be more efficient in identifying any potential IT issues before they impact upon your business productivity. With 24/7/365 real-time monitoring, this state-of-the-art system automatically raises issues so that preventative maintenance can be implemented and downtime virtually eliminated.

STANDARD

SUPPORT
  • Quarterly onsite clean-up and service of contacted equipment
  • Unlimited helpdesk and remote support
  • Daily Backup checks
  • Up to 2 Hours help desk Response
  • Malware/spy protection

PRO-ACTIVE

SUPPORT
  • Monthly onsite clean-up and service of contacted equipment
  • Unlimited helpdesk and remote support
  • Daily Backup check
  • Daily Server checks
  • Up to 1 Hour help desk Response
  • Malware/spy protection

MANAGED

SUPPORT
  • 24/7 monitoring system
  • Monthly onsite clean-up and service of contacted equipment
  • Unlimited helpdesk and remote support
  • Daily Backup check
  • Daily Server checks
  • Up to 1 hour help desk Response
  • Malware/spy protection

Fancy a chat, let’s talk

 0116 366 7020

Fancy a chat, let’s talk

 0116 366 7020